Terms & Conditions

1. PREAMBLE

1.1 These general terms and conditions of sale apply to all purchases of products under the Vesta brand, a trademark owned by VESTA S.R.L., made through the e-commerce website vesta-home.it by users classified as “consumers” pursuant to Article 2, i.e., a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity that may be carried out.

1.2 The website is owned by VESTA S.R.L., an Italian company with registered office at Via Jesina, 56/A - 60022 - Castelfidardo (AN) - Zona industriale Cerretano, Italy, VAT number and Companies’ Register registration no. 02013710427.

1.3 VESTA S.R.L. is responsible for the sale, payment management, refunds, and invoicing relating to the Products offered through the Website. Purchases of Products made through the Website will have as parties (collectively referred to as the “Parties”) VESTA S.R.L., as seller (the “Seller”), and the purchasing consumer who proceeds with the purchase of one or more products for purposes not attributable to their own commercial, entrepreneurial, craft, or professional activity.

1.4 VESTA S.R.L. remains the owner of all rights to the Website’s domain name, as well as the copyright relating to the Website and its contents.

1.5 Any communication by the Consumer relating to the purchase of the Products—including any reports, complaints, requests concerning the purchase and/or delivery of the Products, the exercise of the right of withdrawal, etc.—must be sent to the Seller (VESTA S.R.L.) at the address and in the manner indicated on the Website or through the addresses specified in the articles relating to the individual consumer rights set out in these terms and conditions.

1.6 Each purchase is subject to these general terms and conditions of sale in the version that will be published on the Website at the time the order is submitted by the consumer.

1.7 The Website is intended for the exclusive use of consumers. Under no circumstances may subjects not qualifying as such purchase products on the Website. The Seller shall have the right to refuse orders which, at its sole discretion, it deems to have been placed by subjects not classified as consumers.

1.8 Should one or more sales nonetheless be made to a non-qualifying Consumer, these general terms and conditions of sale shall apply, but by way of derogation from them:
a) the buyer shall not have the right of withdrawal pursuant to Article 10;
b) the buyer shall not have the right to the warranties on the products listed in Article 8 or any other legal warranty;
c) the buyer shall not be granted any other consumer protections provided by law.

2. DEFINITIONS

E-commerce contract: a sales or service contract under which the Seller, or its intermediary, offers goods or services by means of a website, or other electronic means, and the Buyer (consumer) places the order for such goods or services on that website, or by other electronic means organized by the Seller.

Sales contract: any contract under which the Seller transfers, or undertakes to transfer, ownership of goods to the Buyer and the latter pays, or undertakes to pay, the price thereof.

Service contract: any contract, other than a sales contract, under which the Seller provides, or undertakes to provide, a service to the Buyer and the latter pays, or undertakes to pay, the price thereof.

Consumer Code: the reference legislation for consumer protection, set out in Legislative Decree 6 September 2005, no. 206, as last amended (hereinafter, for brevity, the “Consumer Code”).

Buyer: the term Buyer means the consumer, or user, a natural person acting for purposes unrelated to any entrepreneurial, commercial, craft, or professional activity that may be carried out (Art. 3, letter a, Consumer Code).

Seller: the term Seller means the natural or legal person acting in the exercise of its entrepreneurial, commercial, craft, or professional activity, or its intermediary (Art. 3, letter c, Consumer Code).

Producer: Producer means the manufacturer of the finished product or of one of its components (Art. 115, paragraph 2-bis, Consumer Code).

Conformity with the Contract: Goods are Conforming with the Contract where, if relevant, the following circumstances coexist: i) they are fit for the purposes for which goods of the same type are normally used; ii) they conform to the description given and possess the qualities of the goods presented as a sample or model; iii) they show the quality and performance normal in goods of the same type, which the Buyer may reasonably expect, taking into account the nature of the goods and, where applicable, the public statements on the specific characteristics of the goods made by the seller, the producer or its agent or representative, in particular in advertising or on labeling; iv) they are also fit for the particular purpose intended by the Buyer and made known to the Seller at the time the Contract was concluded and which the Seller has accepted also by conclusive conduct (Art. 129, paragraph 2, Consumer Code).

Defective product: A product is defective when it does not provide the safety that one may legitimately expect, taking into account all circumstances, including: a) the manner in which the product was put into circulation, its presentation, its apparent characteristics, the instructions and warnings provided; b) the use to which the product may reasonably be put and the behavior that, in relation to it, may reasonably be foreseen; c) the time when the product was put into circulation. A product may not be considered defective solely because a further improvement has been placed on the market at any time.

  1. SALE OF GOODS PROMOTED ONLINE

3.1 Under the Contract, the Seller sells to the Buyer, who purchases, by electronic means, the goods offered on the Website.

3.2 The website vesta-home.it displays the catalogue of goods and/or services promoted online by the Seller. Such goods are represented on the Website accurately.

3.3 The Seller is unable to guarantee a precise and exact correspondence between the actual appearance of the goods promoted online and their representation on the Buyer’s monitor. In the event of discrepancies between the image of the goods visible online and the relevant information sheet drawn up in writing, only the latter shall prevail.

  1. UPDATING OF THE ONLINE CATALOGUE – AVAILABILITY OF GOODS

4.1 The Seller ensures, through its IT system, the processing and fulfillment of the order without delay, in accordance with the procedures referred to in Art. 5 of these General Terms and Conditions of Online Sale. The Seller’s electronic catalogue indicates in real time the available and unavailable goods, as well as the estimated times for their shipment. The Seller confirms as soon as possible that the order has been recorded by sending the Buyer the specific confirmation (so-called Order Receipt) by e-mail.

4.2 Should an order exceed stock availability, or for other reasons be unavailable, the Seller shall promptly inform the Buyer of the unavailability of the relevant goods and, where possible, of the waiting time to obtain them, requesting confirmation of the order again according to the different timeframes indicated by the Seller. Such communication shall be made by e-mail or telephone.

  1. DESCRIPTION OF THE TECHNICAL STEPS NECESSARY TO CONCLUDE THE CONTRACT

5.1 The Contract between Seller and Buyer shall be concluded exclusively online. After accessing the e-Shop, the Buyer must follow the procedures/instructions indicated therein to formalize the purchase of goods and/or services by completing the forms prepared by the Seller. If the Buyer intends to purchase online, the Buyer must duly select the desired goods and/or services one at a time, placing them in the cart configured by the Seller. Once the desired goods and/or services have been selected, the Buyer will be asked to close the cart by sending the Seller the list of the desired references. Before submission, a page will be displayed to confirm the purchase order of the selected goods and/or services, indicating the relevant prices and the options available to the Buyer, who must select the delivery, transport, and payment methods for performance of the contract. By confirming the order, the Buyer undertakes to check and validate, before sending it, their personal data, the goods/services subject of the Contract, their prices, any shipping costs and/or ancillary charges, confirming the chosen payment method and terms, the delivery address, and any other required data. The order confirmation form informs the Buyer in advance of the performance times of the Contract, drawing attention to the right of withdrawal and the other rights reserved by law to the Buyer. Once the required checks have been carried out, the Buyer must finally select the interactive button—located at the bottom of the web page—by clicking on “Confirm purchase order with obligation to pay”, thereby sending the order to the Seller.

5.2 The online publication of goods and/or services through the Website constitutes a mere invitation to treat so that the Buyer may submit a purchase proposal; in this sense, the Buyer’s order, previously confirmed by the Buyer, constitutes solely a contractual proposal, subject to these General Terms and Conditions of Online Sale, which the Buyer declares to know and accept. The order confirmation—duly completed and verified in accordance with the instructions—will be acknowledged by the Seller with a receipt sent to the Buyer’s e-mail address solely to confirm its receipt in the Seller’s IT system, which will then begin processing the order, verifying the data provided by the Buyer and the availability of the requested items. The Seller’s receipt does not constitute acceptance of the purchase proposal. Such receipt—with the attached “Order Number” to be used in any communication with the Seller—reproduces, in addition to the legally required information, all the above data, which the Buyer shall verify again, promptly communicating to the Seller any corrections required. Should there be an incorrect indication of prices or other characteristics of the goods and/or services promoted online, or should the requested goods be unavailable, the Seller will promptly inform the Buyer and invite the Buyer—if still interested—to amend the order, or, after cancelling the previous one, to place a new order, in accordance with the procedures that will be promptly communicated.

5.3 The Seller may accept or refuse the order sent by the Buyer, without the Buyer being entitled to assert any rights and/or claims of any kind, on any grounds, including compensation, for the failure to accept the order. The Contract shall be concluded only when a separate e-mail (or message in the communications center on the Website or equivalent) is sent accepting the purchase proposal, also containing information on shipment and the expected delivery date (Shipping Confirmation). If the order is fulfilled in multiple shipments, the Buyer may receive separate and distinct Shipping Confirmations. In any case, the Buyer may cancel the order before receiving the Shipping Confirmation, provided that the order has not been prepared for the shipping process. In this case, no costs will be charged. The right of withdrawal under the terms and conditions set forth in Art. 10 below remains in any event unaffected.

5.4 The amount due will be charged only when the goods subject of the order are shipped. Upon receipt of payment for the requested goods/services, the Seller will issue the relevant tax document.

5.5 The Contract shall not be concluded and shall have no effect if the procedure set forth in this article is not duly complied with.

5.6 In case of any error, typo or issue in completing the online forms and, more generally, in performing the purchase procedures prepared by the Seller, the Buyer is invited to contact without delay the following e-mail: sales@vestasrl.it.

  1. PAYMENT OF THE PRICE, TAXES AND ANY ANCILLARY CHARGES

6.1 The Buyer undertakes to pay the price requested for the goods purchased online, within the times and in the manner indicated on the Website.

6.2 The prices of the goods promoted through the Website, as well as any other charge/cost related to the invitation to treat, are expressed in Euro.

6.3 Prices include VAT and any other tax. Shipping costs, as well as any ancillary charges, such as customs clearance, if any, are not included in the sale price.

  1. METHODS, TIMING AND SECURITY OF PAYMENTS AND ANY REFUNDS

7.1 Payment for the goods/services purchased online will be made according to the method chosen by the Buyer from those expressly permitted by the Seller and specified in the relevant section of the website vesta-home.it. Use of the aforementioned payment methods does not entail any additional charge for the Buyer, without prejudice to any costs borne by the Seller, duly proven and communicated to the Buyer.

7.2 Any refund to the Buyer will be credited using one of the methods proposed by the Seller and chosen by the Buyer and, in the event of withdrawal, within a maximum of 30 (thirty) days from when the Seller has received the returned goods at the destination address.

7.3 All communications relating to payments take place on an encrypted line, which ensures that such information is stored with a high level of security and in compliance with applicable personal data protection legislation.

  1. DELIVERY METHODS AND TIMES

8.1 The Seller delivers the ordered goods without undue delay and, at the latest, within 30 (thirty) days from the date the Contract is concluded, in the manner indicated on the website or, secondarily, chosen by the Buyer.

8.2 If the Seller is unable to ship within the time limit set out in the preceding paragraph, it will promptly inform the Buyer by e-mail or by telephone, using the contact details provided during online registration and order submission by the Buyer.

8.3 In the event of impediments to delivery due to force majeure or in the event of ancillary delivery costs due to address changes or particular circumstances (e.g., limited traffic zones, inaccessibility for dedicated vehicles, upper floors), VESTA S.R.L. will contact the user by e-mail to inform them of the delay in delivery times or any ancillary costs. VESTA S.R.L. shall not be held liable in any way for any delays due to third-party acts and/or force majeure.

8.4 In the event of non-delivery due to the recipient’s absence at the specified address, the courier will leave a notice to certify the delivery attempt. The notice will indicate the details the user must use to contact the courier and schedule a second delivery attempt. After two unsuccessful delivery attempts, the package will be held in storage and VESTA S.R.L.’s Customer Service will contact the user in order to release the storage and ensure delivery as soon as possible. If this attempt is also unsuccessful, the purchased product will be returned to VESTA S.R.L.. After thirty days from the date the product was returned to VESTA S.R.L., the contract shall be deemed terminated and the purchase order cancelled pursuant to Art. 1456 of the Italian Civil Code. VESTA S.R.L. will refund the amount paid by the user net of the costs of the failed delivery of the product as well as the costs of returning it to VESTA S.R.L. and storage costs. The termination of the contract and the amount of the refund will be communicated to the user by e-mail. The refund amount will be credited to the payment method used by the user for the purchase.

8.5 The risk of loss or damage to the purchased product rests with VESTA S.R.L. until the product has been delivered by the carrier to the purchasing user or to anyone who accepts delivery on behalf of the purchasing user. If the package shows clear signs of tampering or alteration, the user must report this upon delivery by signing the appropriate Proof of Delivery (POD) document provided by the courier. In the absence of such report as indicated above, the customer may not seek recourse against VESTA S.R.L., which shall not be deemed responsible for failure to communicate by signing with reservation.

  1. METHODS OF RETENTION/ARCHIVING OF CONTRACTUAL DOCUMENTS

Pursuant to Art. 12 of Legislative Decree 70/2003, as well as Arts. 50-51 of the Consumer Code, the Buyer is informed that each online order will be stored and archived in digital and/or paper format by the Seller, according to appropriate confidentiality and security criteria. For any copies or other requests in this regard, the Buyer is invited to contact the Seller at the following address: sales@vestasrl.it.

  1. TERMS AND METHODS TO EXERCISE THE RIGHT OF WITHDRAWAL

10.1 The Buyer has the right to withdraw from the Contract, without penalty and without stating the reason, within 14 (fourteen) calendar days from the day on which the Buyer acquired physical possession of the goods.

10.2 The right of withdrawal is exercised by notifying the Seller by e-mail at sales@vestasrl.it.

10.3 The return of the goods by the Buyer must take place without delay and, in any case, within 14 (fourteen) days from the date of purchase. The direct costs of returning the goods to the Seller are borne by the Buyer. The Buyer is required to take all possible care when shipping the goods, using the original packaging and wrapping or equivalent, preserving integrity and protecting the goods adequately during transport. The return of the goods following exercise of the right of withdrawal must be sent to the following address: VESTA S.R.L., Via Jesina, 56/A - 60022 - Castelfidardo (AN) - Zona industriale Cerretano, Italy.

10.4 The Seller will refund the price of the goods for which withdrawal has been exercised within 30 (thirty) days from receipt of the returned goods at the destination address. Generally, the Seller will use the same payment method chosen by the Buyer for the initial transaction, unless the Buyer has expressly provided otherwise; in that case, any additional costs deriving from the different payment method shall be borne exclusively by the Buyer. The Seller may withhold the refund until the goods are received.

10.5 Returned products must be returned unused, intact and in a condition suitable for resale, in their original packaging complete in all its parts (including packaging, documentation, and any accessories).

10.6 Upon receipt by the Seller of the Buyer’s communication expressing the intention to exercise the right of withdrawal, any obligations connected to the Contract shall cease, without prejudice to the provisions of this Article.

10.7 Pursuant to Art. 59 letter “e” of Legislative Decree 21 of 21/02/2014, the right of withdrawal cannot be exercised for goods which are not suitable to be returned for hygienic reasons or reasons connected with the protection of health.

  1. LEGAL GUARANTEE OF CONFORMITY, NOTICE AND ENFORCEMENT OF REMEDIES; ANY OTHER WARRANTIES

11.1 The conformity of the goods with the Contract is guaranteed to the Buyer for a period of two (2) years from delivery. The action to enforce defects of conformity not fraudulently concealed by the Seller is, in any case, subject to a limitation period of twenty-six (26) months from delivery of the goods; the Buyer’s possibility, if agreed for performance of the Contract, to avail itself of the remedies provided for by Art. 135-bis of the Consumer Code remains unaffected. Unless proven otherwise, any lack of conformity that becomes apparent within one year from the date of delivery of the goods is presumed to have existed at that time, unless this is incompatible with the nature of the goods or with the nature of the lack of conformity.

11.2 In the event of lack of Conformity of the goods with the Contract, the Buyer may request, alternatively and free of charge, repair or replacement of the purchased goods, or a reduction in the price, or termination of the Contract, unless the request is objectively impossible to satisfy or is excessively onerous for the Seller pursuant to Art. 135-bis et seq. of the Consumer Code. If repair and replacement are impossible or excessively onerous, or the Seller has not carried out repair or replacement within the agreed time, or, finally, the replacement or repair previously carried out has caused significant inconvenience to the Buyer, the Buyer may request, at its option, a reduction in the price or termination of the Contract.

11.3 The Buyer is invited to promptly notify the Seller of the defect. The notice must specify the lack of conformity found and include at least one photograph of the relevant goods, together with the Seller’s fiscal receipt proving the purchase.

11.4 The Buyer must send the notice and related requests, alternatively, to one of the following addresses: i) VESTA S.R.L., Via Jesina, 56/A - 60022 - Castelfidardo (AN) - Zona industriale Cerretano, Italy, for communications by registered letter with return receipt; ii) or, by certified e-mail (PEC), to the following certified mailbox: amministrazione@pec.vestasrl.it, or by ordinary e-mail to sales@vestasrl.it. Upon receipt of the notice/request and related documentation, the Seller will assess the lack of conformity reported by the Buyer and, after carrying out the necessary checks, will authorize—or not—the return of the goods by providing the Buyer with a “Return Code”, sent by e-mail to the address provided when transmitting the order. Authorization to return the goods does not in any case constitute acknowledgment of lack of conformity. The goods—whose return has been authorized by the Seller—must be returned to the expressly indicated address, together with a copy of the return authorization bearing the “Return Code” and in full compliance with the precautions set out in Art. 10.3.

11.5 If the Seller is required to refund, in whole or in part, the price paid by the Buyer, the refund will be made, where possible, using the same payment method used by the Buyer at the time of purchase or, alternatively, by bank transfer. The Buyer must provide the Seller, already at the time of notice/request, with the bank details required to make the transfer in the Buyer’s favor and to enable the Seller to return the amount due.

11.6 The right to replacement is in any event subject to the following conditions:

  1. the purchased goods must be returned unused, intact and in a condition suitable for resale, in their original packaging complete in all its parts (including packaging, documentation, and any accessories);

  2. shipping, until confirmed receipt in our warehouse, is under the customer’s full responsibility. We do not accept any liability for damage or theft/loss of returned goods shipped with uninsured or untracked shipments (e.g., priority mail).

  3. in the event of damage to the goods during transport, we will promptly inform the customer of the occurrence (within 5 working days from receipt of the goods) in order to allow the customer to file a claim against the courier chosen by the customer and obtain reimbursement of the value of the goods (if insured);

  4. if, instead, the return is received intact in all the above-mentioned respects, we will refund the cost of the goods only (not the shipping costs) within 30 days from receipt of the return.

11.7 All products (excluding perishable goods) may be exchanged provided they are returned in the original sale conditions, therefore not used or worn, with intact packaging, any packing materials and warranty seals.
Product exchanges may be made within and no later than 14 (fourteen) days:
• for in-store purchases: from the date of purchase;
• for online purchases: from the time of receipt of the package.
Products may be exchanged under the same conditions as above but only with other discounted products in the same product category.
Shipping costs are always borne by the customer, unless returns are caused by defective products or order errors made by VESTA S.R.L.

  1. NON-ATTRIBUTABLE NON-PERFORMANCE – UNAUTHORIZED PAYMENTS

12.1 The Seller is not responsible for failure or delay in performance of the Contract where this depends on disruptions attributable to force majeure, fortuitous event, or in any case causes not attributable to the Seller.

12.2 The Seller assumes no responsibility for any fraudulent, unlawful or irregular use of credit cards, checks or other means of payment attributable to wilful misconduct or negligence, even slight negligence, by the Buyer with respect to the obligations of custody and timely notification to the issuer of the above means of payment.

  1. DEFECTIVE PRODUCTS, COMPENSABLE DAMAGES AND RELATED BURDENS OF PROOF

13.1 The Producer is liable for damage caused by defects in goods promoted/sold through the Website. Pursuant to Art. 116 of the Consumer Code, the Seller shall be liable for damage caused by a defect in the goods sold if it fails to communicate to the injured party, within three months of the request referred to in the third paragraph below, the identity and domicile of the Producer or of the intermediary that supplied the goods.

13.2 The injured party may claim compensation for damages caused by death or personal injury, or by destruction or deterioration of property other than the defective goods, provided such property is normally intended for private use or consumption and is used as such by the injured party. In the latter case, pursuant to Art. 123 of the Consumer Code, damage to property other than the defective goods shall be compensable only to the extent exceeding the amount of € 387.00 (three hundred eighty-seven euros). In any case, it is for the injured party to prove the defect, the damage, and the necessary causal link between the defect and the damage suffered.

13.3 The claim for damages, which must be drawn up exclusively in writing, must specify the goods that caused the damage, as well as the date and place of the relevant purchase. Moreover, if still in existence, it shall be the injured party’s responsibility to make the goods available for inspection, in accordance with the instructions given by the Producer or Seller, or by third parties indicated by them.

13.4 Compensation for damage shall be excluded where the injured party, aware of the defect in the goods and the associated dangers, nonetheless voluntarily exposed itself thereto. Where the injured party is at fault—having failed to use ordinary diligence to avoid the damage suffered—the requested compensation will be excluded or reduced in proportion to the seriousness of the fault attributable to the victim.

13.5 Any liability for consequences arising from a defective product is excluded where the defect is attributable to the conformity of the product with a mandatory legal provision or other binding measure, or where the state of scientific and technical knowledge at the time the product was put into circulation did not yet allow it to be considered defective.

  1. SPECIFIC CASES OF AUTOMATIC TERMINATION OF THE CONTRACT

14.1 Timely payment for the goods purchased online pursuant to Art. 6.1 of these General Terms and Conditions of Online Sale, as well as payment of any further charge and/or commitment referred to in Art. 6.3, are deemed essential obligations of the Contract.

14.2 Unless justified by fortuitous event or force majeure, failure to perform the above obligations shall result in termination by operation of law pursuant to Art. 1456 of the Italian Civil Code.

  1. PROCESSING OF THE BUYER’S PERSONAL DATA (REFERENCE TO SPECIFIC NOTICES)

15.1 The Seller protects the Buyer’s personal data, ensuring full compliance of their processing with the applicable legislation and, specifically, Regulation 679/2016 as well as the relevant national provisions (Privacy Code, as last amended by Legislative Decree 101/2018).

15.2 For details, please refer to the Privacy Policy and Cookies Policy on the Website; the user is hereby informed that the personal data provided by the user and acquired through browsing the Website will be collected and processed electronically/IT-based and, where applicable, in paper form, for the following main purposes: i) to record the order; ii) performance of the Contract and related communications; iii) compliance with legal obligations; iv) management of commercial relations in order to better provide the requested services.

  1. SELLER AND BUYER CONTACT DETAILS

16.1 Official communications addressed to the Seller, as well as any complaints by the Buyer, shall be valid only if sent by registered letter with return receipt to VESTA S.R.L., Via Jesina, 56/A - 60022 - Castelfidardo (AN) - Zona industriale Cerretano, Italy, or sent by e-mail to sales@vestasrl.it, or to the following certified e-mail (PEC) address: amministrazione@pec.vestasrl.it.

16.2 The Buyer indicates, when registering on the Website or in the order confirmation form, their residence or domicile, their telephone contact details and the e-mail address to which communications from the Seller will be sent.

  1. AVAILABLE LANGUAGES AND CROSS-BORDER ACCESSIBILITY OF THE WEBSITE

17.1 The Website and related services are available in Italian, English, French and Spanish. The only binding version of these General Terms and Conditions of Online Sale shall be the Italian one.

17.2 Accessible from computers, tablets, smartphones or other devices located anywhere, the Website promotes goods and/or services intended mainly for the national market. Orders from third countries, unless otherwise specified below, will be accepted and fulfilled as agreed. In such case, unless otherwise agreed, delivery will take place at the Seller’s premises. The Seller/Operator reserves, in any case, the right to suspend/cease, with short notice and without any penalty, any activity of promotion, marketing, sale, supply of goods and/or services through the Website, where legal/tax/customs obstacles or, in any case, objective obstacles (and not subjective obstacles connected solely to the user’s geolocation) prevent receipt of the order and/or performance of the Contract with users resident or domiciled in third countries.

  1. ONLINE OUT-OF-COURT DISPUTE RESOLUTION

18.1 Pursuant to EU Regulation 524/2013, the Buyer is informed of the option to refer the resolution of any dispute with the Seller—regarding the offering and purchase of goods and/or services promoted online—to bodies/companies/offices active in alternative dispute resolution (so-called ADR – Alternative Dispute Resolution), through simple, fast and inexpensive web procedures (so-called ODR – Online Dispute Resolution).

18.2 For any information on the above ODR procedures, please visit the following website: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.

  1. COMPETENT COURT AND LAW APPLICABLE TO THE CONTRACT

19.1 Any dispute between Seller and Buyer concerning the Contract and its performance shall be governed by Italian law and handled, unless derogations apply, by the courts of the consumer’s forum. The Buyer shall in any case be guaranteed the rights conferred by the mandatory consumer protection provisions in force in the country of residence and/or domicile.

19.2 For the relevant provisions regarding competent court and applicable law, please refer to Art. 66-bis of the Consumer Code, Art. 18 of EU Regulation 1215/2012, Art. 6 of EU Regulation 593/2008, and, finally, Arts. 3 and 57 of Law no. 218/1995.