Informativa sulle spedizioni

Shipping times and costs

Deliveries are made from Monday to Friday during normal business hours, excluding national holidays.
Once the goods are handed over to the carrier, the user will receive a shipping confirmation email.

In the event that delivery is prevented due to force majeure, or if additional delivery charges arise due to an address change or specific conditions (for example: limited traffic zones, lack of access for dedicated vehicles, upper floors), VESTA S.R.L. will contact the user by email to inform them of any delivery delays or additional costs. VESTA S.R.L. cannot be held responsible for delays caused by third parties and/or force majeure.

If delivery is unsuccessful because the recipient is absent at the указан address, the courier will leave a notice confirming the delivery attempt. The notice will include the information the user needs to contact the courier and arrange a second delivery attempt. After two unsuccessful delivery attempts, the parcel will be held in storage and VESTA S.R.L.’s Customer Service will contact the user to release the shipment and ensure delivery as soon as possible. If this further attempt is also unsuccessful, the purchased product will be returned to VESTA S.R.L.

Thirty (30) days after the product has been returned to VESTA S.R.L., the contract shall be deemed terminated and the purchase order cancelled pursuant to art. 1456 of the Italian Civil Code. VESTA S.R.L. will refund the amount paid by the user net of: failed delivery costs, return shipping costs to VESTA S.R.L., and storage/handling costs. The termination of the contract and the refund amount will be communicated to the user by email. The refund will be credited using the same payment method used for the purchase.

Delivery is considered completed when the product is made available to the user at the address indicated in the order form.

The risk of loss or damage to the purchased product remains with VESTA S.R.L. until the product is delivered by the carrier to the purchasing user, or to anyone accepting delivery on the user’s behalf. If the package shows clear signs of tampering or alteration, the user must report this at the time of delivery by signing the Proof of Delivery (POD) document provided by the courier with reservation. If the user fails to report as indicated above, the customer may not bring any claim against VESTA S.R.L., which shall not be held responsible where no notice has been given by signing with reservation.

Order processing time is up to 5–10 business days. Shipping costs depend on the total order value: